Guidelines for Businesses

If you believe a review on your profile page breaches our guidelines, you can flag it for investigation via your business account. Our automated systems will assess flagged reviews first, and our Content Integrity team may get involved if the case is complex. Please note: misuse of the flagging tool is not tolerated. Flagging reviews solely because they are negative — rather than because they genuinely breach our guidelines — may result in action against your account. We monitor flagging patterns and will take action against firms that abuse this feature.

You can flag a review if you believe it: - Is fake or fraudulent — not based on a genuine experience with your firm - Contains harmful, offensive, or illegal content - Includes personal or sensitive information about an individual - Was written by a competitor or someone with a conflict of interest - Violates our guidelines in any other clearly identifiable way You cannot flag a review simply because it is negative or you disagree with the trader's opinion. Critical reviews based on genuine experiences are a core part of what TradersPilot provides.

Any trading firm or broker that has received a review on TradersPilot can claim their profile. To do this: 1. Visit traderspilot.com and find your firm's profile page 2. Click "Claim this profile" and create a business account 3. Verify that you represent the business by confirming your company email domain Once claimed, you can add or update your business details, respond to reviews, and — if you upgrade to a paid subscription — use our analytics and invitation tools.

Who can write a review: - Any verified TradersPilot user who has had a genuine experience with your firm — including funded traders, challenge participants, and anyone who has used your services Who cannot write a review: - Your own employees or agents - Anyone who has been offered an incentive to write a positive review - Anyone writing on behalf of a competitor to damage your score - Anyone who has not had a genuine experience with your firm If you believe a review was written by someone who does not meet these criteria, you can flag it for investigation.

Do: - Invite all customers equally — not just those you believe will leave positive reviews - Use neutral, unbiased language in your invitation messages - Make it clear that the invitation is to share their honest experience - Send invitations promptly after the experience has occurred Don't: - Cherry-pick only happy customers to invite - Offer discounts, cash, or any other incentive in exchange for a review - Send invitations that imply you expect or want a positive review - Send invitations to individuals who have not had a genuine experience with your firm - Use third-party services that guarantee positive reviews Selective invitation — where you only invite customers you believe will leave positive reviews — is a form of review manipulation and a breach of our guidelines.

Reviews are owned by the reviewers who wrote them. Reviewers retain the right to edit or delete their own reviews at any time. As a business, you do not own the reviews on your profile. You cannot demand that a reviewer edit or delete a review simply because you disagree with it or believe it reflects poorly on your firm. However, you can always respond to reviews publicly, which allows you to address concerns, provide context, and demonstrate to potential customers how you handle feedback.

Fake reviews are strictly prohibited on TradersPilot. This includes: - Reviews written by your own employees or agents - Reviews written by individuals who have not had a genuine experience with your firm - Reviews procured through incentives, compensation, or pressure - Reviews written as part of a coordinated campaign to artificially inflate your score - Reviews written by competitors to damage your score We use a combination of automated fraud detection and human investigation to identify and remove fake reviews. We also take enforcement action against businesses found to be procuring fake reviews, including profile warnings, account suspension, and legal action. If you are aware of fake reviews on your profile — whether positive or negative — you can flag them for investigation.

Yes. Businesses that respond to reviews — particularly critical ones — consistently demonstrate higher levels of trust among potential customers than those that ignore feedback. When responding to reviews: - Be professional, polite, and constructive - Acknowledge the trader's experience — even if you disagree with their assessment - Avoid being defensive or dismissive - Where appropriate, offer to resolve the issue directly - Do not include personal information about the reviewer in your response - Do not make threats or use aggressive language Responses are public and permanently attached to the review. Future traders will read them as part of their due diligence.

Misuse of the TradersPilot platform includes, but is not limited to: - Procuring or writing fake reviews - Selectively inviting only customers you believe will leave positive reviews - Misusing the review flagging tool to remove negative reviews - Amending your company profile in a way that misleads or may deceive traders - Using our brand marks in ways that violate our brand guidelines - Attempting to intimidate or pressure reviewers into editing or deleting reviews - Using our platform to collect data for purposes not permitted in our terms We take misuse seriously. Depending on the nature and severity of the breach, we may take action including issuing a warning, placing a notice on your profile, suspending your account, or taking legal action.

TradersPilot has the final say on all decisions related to the platform — including decisions about whether a review should remain live, whether a flagging report has merit, and whether an account should be suspended or terminated. Our Content Integrity team reviews complex cases with reference to our guidelines, terms, and applicable law. Our decisions are final, though we commit to communicating our reasoning clearly. If you believe a decision has been made in error, you can submit an appeal through your business account. We will consider all appeals on their merits.